Thanks for spoiling us with your brilliant service Flipkart, this made other online sellers had to pull up their socks. BRAVO!
Now, lets come to the most interesting website of them all – shopyourworld.com. It was as good as having an amazon.com in India, you can order anything from amazon.com using this website and the prices were always reasonable. I have been ordering action figures and other collectibles from amazon, using shopyourworld gateway, for more than two years now. Even though they constantly miss their delivery deadlines, the products always reached me in pristine condition, and I owe a big chunk of my action figure collection and international DVDs to this website. Then there was a hiccup. I had ordered a Tintin figure (The movie merchandise, not Herge’s Tintin) on 20th December 2011, and when it didn’t arrive after almost a month, I decided to get in touch with them. I was shocked to see not only I was unable to get in touch with their customer care execs. but the company had already deleted their twitter account and their facebook page – It was alarming. Online forums were filled with hundreds of complains from the paranoid customers, calling the site a scam and how they had been duped. I was pretty scared too, it was my hard earned money and despite trying to get in touch with SYW I wasn’t able to speak with anyone who could assure me. The phone no. provided on the website would keep playing the IVR saying – All our customer care executives are busy… in loop for several minutes but will never connect you to the exec. I ended up shooting a worried mail to them and one fine day (almost a week after sending the mail), I got an apologetic call from the website stating some logistical problems that they were facing with a promise to fulfill my order by March 13th they also offered me a small discount token on my next purchase. Though the forums are still buzzing with complains, not only Shop Your World fulfilled their promise by sending me the courier before 13th of March but I also got a call from one of their developers Rahil Shah this morning reaffirming that their site is back on track. 




































